Terms & Conditions / Cancellation Policy ご予約のルールとキャンセルポリシー


Booking and Cancellation Policy

You must be a registered guest of the Sheraton Waikiki Hotel to use the pool facilities and rentals.  The Royal Hawaiian Hotel guests are welcome to use Helumoa Pool and the services around the Helmoa Pool, however, the Infinitiy Pool and the services around the infinity pool are restricted for the Sheraton Waikiki Hotel guests only.  A full deposit will be taken at the time of booking. No-shows will result in a full charge to the guest. Hawaii does experience times of inclement weather. Guests may request to change their reservation without a penalty if beach and pool operations must close due to inclement/severe weather. Cancellations must be received at least 48 hours prior to a reservation time to qualify for a refund and will be subject to a 4% service charge.

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including you IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone."

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.


シェラトンホテルの敷地内のレンタルサービスは、当ホテルにお泊りのお客様のみご利用が可能です。ご予約には全額の先払いが必要となります。当日ご利用にならなかった場合でも返金はございません。ハワイではにわか雨などの南国・トロピカル独特の天候を体験なされます。多少の雨でも危険がない限り運営します。その場合はキャンセルは返金の対象にはなりません。 あまりの悪天候により弊社がビーチとプールサイドの運営を閉鎖すると判断した場合のみペナルティーなしで返金・ご予約日の変更が可能となります。 その他、個人的なキャンセルのリクエストは、ご予約日(ご利用になられる日)の48時間以上前に受け付けたもののみ返金の対象となります。なお、返金には4%の手数料が発生します事をご了承ください。