Table of Contents
Healthy & Safety Information
The health and safety of our customers and staff is our top priority. We have put special measures in place to keep everyone safe both during and after activities and rentals.
Stringent Cleaning: We’ve increased the frequency of disinfecting surfaces and high traffic areas between each tour, lesson or rental.
Social Distancing: Rentals will be placed at a safe 6′ apart to maintain social distancing standards. Only members of the same-travel group or family will be allowed to sit or recreate together. PLEASE ALWAYS ASK A TEAM MEMBER FOR ASSISTANCE IF YOU NEED TO MOVE OR ADJUST ANY EQUIPMENT.
Wellness Checks: Employees receive daily wellness checks to ensure they are healthy and symptom-free. If you or anyone in your group is experiencing symptoms, we will work directly with you to cancel or reschedule your tour.
Before visiting us, we ask that everyone fill out this online WAIVER & RELEASE FORM. Mahalo!
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Helumoa Playground – NO LIFEGUARD ON DUTY
- Poolside Cabana Rentals Open: 8:00am – 6:00pm
- Pool & Towel Services: 8:00am – 8:00pm
- Helumoa Playground Slide Hours: 9am – 5pm. Children must be 3′ tall to use the slide. Children between 3′-4′ must wear floatation device (complimentary arm bands are available to rent at Helumoa pool desk)
- Whirlpool CURRENTLY UNAVAILABLE DUE TO COVID-19 RESTRICTIONS
Edge Infinity Pool – NO LIFEGUARD ON DUTY
- For guests of the Sheraton Waikiki only.
- Poolside Cabana Rentals Open: 8:00am – 6:00pm
- Pool & Towel Services: 8:00am – 8:00pm
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Towels are complimentary to guests of the Royal Hawaiian (at Helumoa Playground) and Sheraton Waikiki and are available beginning at 8am from all pool desks. Guests must present their room key card to be scanned in order to be issued towels.
During times of heavy traffic, we ask guest’s understanding that one towel will be issued per guest. Towels should be returned to one of the desks in order to prevent being charged for missing towels.
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For safety reasons, floats are not allowed in any of the hotel pools. The only exceptions are floats that are attached to the body (i.e. arm bands and vests). Sit-in floats for babies are allowed.
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Royal Hawaiian guests are free to use the facilities at HELUMOA PLAYGROUND, including the poolside rentals. The Edge Infinity pool is reserved for the sole use of registered Sheraton Waikiki guests, 16 years and older.
All guests using the pool area will need to check in at one of the pool desks to be issued a wristband. The wristband will let the staff know that you are a registered guest. In order to obtain your wristband, please present your room key at the pool desk.
Pool Information
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At this time, the pool is for the sole use of registered guests of the hotel.
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The pools and the pool facilities are for the sole use of registered Sheraton Waikiki guests. A list with names of all registered guests will be referenced upon check-in. If you would like to have friends/non-guests join you for the day, please see a hotel front desk agent to register non-guest. Fees will apply.
Rental Information
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Please check in at the towel desks at either the Edge Infinity Pool or at Helumoa Playground, depending on where you made your reservation. Our staff will verify your reservation and hotel registration and will then escort you to your seats.
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To speak directly to the activity desk where you will check in for your rentals, please call (808) 931-8813 for Helumoa Playground or (808) 931-8814 for the Edge Infinity Pool.If you have questions regarding your refund, please call our office directly at (808) 927-7441. You can also email us anytime at [email protected]